TOP 8 Apple Stores in Ohio – Ratings and Reviews

Are you looking for well-known Apple Store in Ohio? Well, you’re in luck! Here are 8 of the best Apple Store in Ohio. So what are you waiting for? Start planning your visit today!

The Best Apple Store in Ohio

TOP 8 Best Apple Store in Ohio

Apple Kenwood Towne Centre

• Address: 7875 Montgomery Rd, Cincinnati, OH 45236, United States
• Map: Click here
• Rating: 3.9 (1499)
• Phone: +1 513-826-3620
• Website: Link
• Opening hours:
  Monday: 10:00 AM – 9:00 PM

  Tuesday: 10:00 AM – 9:00 PM

  Wednesday: 10:00 AM – 9:00 PM

  Thursday: 10:00 AM – 9:00 PM

  Friday: 10:00 AM – 9:00 PM

  Saturday: 10:00 AM – 9:00 PM

  Sunday: 12:00 – 6:00 PM
• Reviews:
  Made and appointment online for 6:40 and, despite it being very busy, was with a tech within 10 minutes. Isabella was awesome and really went above and beyond to diagnose our device. Unfortunately it couldn’t be repaired but thank goodness for the Apple Care extended warranty! Brand new device at no additional cost. Overall great experience. Would definitely recommend this location and Isabella!

  ✭✭✭✭✭ By T M Turner (a year ago)

  Torn on this review because my overall experience was great until the end. Brought my phone in to get my Face ID replaced under my warranty. Great customer service and was helped minutes after my scheduled appointment. Upon receiving my now fixed iPhone 13 I noticed external damage that was not present when I gave my phone to them. Luckily the nice woman that originally helped me had taken notes of the condition of my phone prior to the appointment. They ended up replacing the entire housing free of charge which was awesome. Great staff and excellent service but whoever the technician was that thought I wouldn’t notice the damage they caused is the reason there is a 3 stars and not 5. 5 hours of waiting to get one part fixed was a little outrageous. Overall decent experience.

  ✭✭✭ By Kameron Ratliff (4 months ago)

  I would like to share my experience with this store. We visited to return my MacBook air. We wanted to get students discount and we never wanted to return. I purchased online and picked it up from the store.
  I contacted the customer service and I have been told that they are unable to offer a discount via gift card. Also I have been told that my only option is go to store and talk to manager. I know my return period for 14 days has passed but they said they will give a one time exception and we can return it with in 30 days.
  We talk to a manager in this store and he was nice. Also he explained that It will take some time to update my card. I agreed to return and purchase it later. And they started my return and erase the laptop.
  Then another manager came his name was ‘JOE’ he said there’s no way to return this never after 14days. Then I asked why did you erase the laptop and telling this now.
  He said there’s no other option and he acted like it’s his store.
  He discriminated us in front of people talking loudly and who is this guy? So rude.He never suits for a manager role.We loved apple products. but he needs to learn talk to customers. Also he said Apple Store and apple online works as two different companies and policies.What was that? He doesn’t know anything. Finally I talked to other manager and he accepted my return.
  But he’s ridiculous and blame us to read every apple policies before buy apple products. I never go to this store please and I never recommend to anyone go there.Their behavior force us to hate apple products

  ✭ By Nisanka Sameera (a month ago)

  Back was cracked made an appointment to have it replaced. In its vaguest form I was told there was some “ internal hardrware issues” and my total was 500 dollars in repairs. Come on guys stop upselling it’s 29.99 with my warranty. I said I I’d pass and proceeded to walk out. This will be my last iPhone!!!

  ✭ By Dj J (5 months ago)

  After numerous mobile phone stores failed us, the apple store saved the day and Christmas! My son will be very excited to be able to use his first phone. We were in and out pretty quickly considering that there was about 75 people in the store. The staff was excellent

  ✭✭✭✭✭ By Eric Siegel (3 months ago)

Apple Easton Town Center

• Address: 4210 The Strand, Columbus, OH 43219, United States
• Map: Click here
• Rating: 3.8 (1345)
• Phone: +1 614-934-2810
• Website: Link
• Opening hours:
  Monday: 10:00 AM – 9:00 PM

  Tuesday: 10:00 AM – 9:00 PM

  Wednesday: 10:00 AM – 9:00 PM

  Thursday: 10:00 AM – 9:00 PM

  Friday: 10:00 AM – 9:00 PM

  Saturday: 10:00 AM – 9:00 PM

  Sunday: 12:00 – 6:00 PM
• Reviews:
  Great store. Clean. One of the largest in the surrounding area as I was told. Gets super busy.

  Some of my business visits has gone well, others are a little painful, depends on which tech you get. Staffs are usually friendly and helpful.

  Tech support is painful. The process and wait time is a mode killer, yes even with an appointment.

  ✭✭✭ By Meng Thao (7 months ago)

  Typical Apple store. They seemed to have a lot of workers and we were asked twice if we needed help. We did as we found a watch band they had in display but of course they didn’t have on display.

  ✭✭✭✭ By John V (7 months ago)

  The service in this store is beyond unprofessional. I understand when they are busy. I work with people, I know humans are not the easiest to work with. However, when there are literally over 20 employees chit chatting while you are waiting to be brought your phone back, now that is disappointing. It wasn’t until I had to flag another person down that they decided to finally bring me back my phone. Apple should be training their employees better.

  ✭✭ By Wandering Pharmer (2 months ago)

  I called the Easton Apple Store to get a new MagSafe Power Adapter. The sales associate told me I could pay over the phone or make an appointment to come in to the store to get it. I chose to pay over the phone and then the associate set at time for me to come in and get it. I showed up at my designated time and my order was not ready. I called to speak to a manager who said they cannot do anything until I receive an email the order is ready for pick up. I was told the orders take awhile to process (despite being ordered directly at their store over the phone). I called again 5 hours after ordering the power adapter over the phone. I made an appointment to just come in and buy the adapter and it took less than 10 minutes but, somehow, the store was unable to just grab that and fill my phone order. Then, as I worked with the sales associate to cancel the first order, I was instructed that I had to sit in the store an additional 20 minutes to wait for the email that was supposed to be sent to me. That email was going to let me know the first order was ready for pick up. At that time, I was to let the sales associate would grab it, mark it as picked up, then, I could return it. Needless to say, the email didn’t come. Finally, after 30 minutes of waiting, I told a sales associate and they checked their system to show that my order was ready. Then, I had to wait for them to check it out to me. THEN, I was able to return it. This was so ridiculous because there should have been a process to cancel the order since it was not filled at the time. The sales associates in the store should be able to process a return much more quickly not over 6 1/2 hours.

  ✭✭ By Cathy Thompson (2 years ago)

  How long is a normal buying experience at an Apple Store to purchase an Apple Watch 8? On average. Thirty minutes? One hour? It literally took an hour and fifteen minutes today at the Apple Store in Easton Town Center and the Apple employee that “helped me” was so slow. She needed six other Apple Store employees, and their manager, just to help her with my transaction and had to swipe my card to purchase the watch three times. I spent two hours driving there to the store today and it was almost the same amount of time it took to BUY an Apple Watch 8. Does Apple have employee training for their employees on how to help with purchases in the store? She honestly looked like she had no clue what she was doing. Ohh, and BTW, the only reason why I gave this store today a one-star rating today is that I had to round up. The purchasing experience today was terrible at the Apple Store at Easton Town Center in Columbus, OH. Just terrible.

  ✭ By TFL3 (3 months ago)

Apple Eton

• Address: 28849 Chagrin Blvd, Woodmere, OH 44122, United States
• Map: Click here
• Rating: 3.8 (1011)
• Phone: +1 216-535-4560
• Website: Link
• Opening hours:
  Monday: 10:00 AM – 8:00 PM

  Tuesday: 10:00 AM – 8:00 PM

  Wednesday: 10:00 AM – 8:00 PM

  Thursday: 10:00 AM – 8:00 PM

  Friday: 10:00 AM – 8:00 PM

  Saturday: 10:00 AM – 8:00 PM

  Sunday: 11:00 AM – 6:00 PM
• Reviews:
  Very customer service savvy! They open the door for you when you come and when you go. They make sure you’re headed in the right direction for whatever it is you are visiting for. If your phone or other apple product is in disrepair, they explain what is going on and how long it is expected to take. They were very helpful.

  ✭✭✭✭✭ By Deb Sims (a year ago)

  After 10 years of having an android phone I returned to Apple. The folks at the Apple store enthusiastically welcomed me back and answered my many questions. I already researched what I wanted and they helped explain everything I would need to do. There are many associates ready to help. You just have to wait your turn but there is plenty of things to look at while you wait. I really liked the fact that they didn’t try to push their many products on me. I know what is available and will return to the store when I am ready. I highly recommend the Apple store at Eton.

  ✭✭✭✭✭ By Sandy Murry (2 weeks ago)

  Staff is crazy nice and they are very efficient. They run a great shop at this location. Handled my repair with ease and just from viewing interactions with customers who are clearly unfamiliar with technology…very patient. This will definitely be the Apple Store I visit for any and all apple related things.

  ✭✭✭✭✭ By Chris Petry (6 months ago)

  They didn’t replace my phone even though they should have, nut they were professional and kind in delivering their decision.
  The Genius Bar hostess needed a trip to charm school, but a technician greeted me in less than three minutes.
  The store was neat and orderly. Even though I was unhappy with their decision, I have to give them a high rating.

  ✭✭✭✭✭ By ROBERT TAKAC (6 months ago)

  The younger guy who sells specially iPhones here is absolutely rude. I’ve unfortunately bumped into him twice. The first time he rejected a iPhone 12 to iPhone 13 trade in straight up without explanation.

  Today I went to the store to purchase an iPhone to give to my mom as a birthday gift. Unfortunately this same guy was the sales rep I was assigned to. He asked me a bunch of questions like who am I buying it for. Do I want Apple care and so forth. I simply said it’s a gift for my mom and I don’t want Apple care. He then said “really you’re buying an iPhone for your mom??? And no Apple care?” And laughs at it. Then I said that I never needed to… knock on wood. And then after that statement I made, he said, “well they made differently”. Not sure if her referring to my mom or the phone, although I doubt that he was referring to the phone because Apple always advertise that the phone is made better every year…

  Then after that the rep from the back brought out the iPhone. This young guy then took my money, went and got the receipt and returned to me slapping the receipt in front of me and slide the bag with the iPhone in it to me and walks away without a single word.

  He needs to have manners and have proper customer service.

  ✭ By Hiep Nguyen (3 months ago)

Apple The Greene

• Address: 4422 Cedar Park Dr, Beavercreek, OH 45440, United States
• Map: Click here
• Rating: 3.8 (989)

Apple Summit Mall

• Address: 3265 W Market St, Akron, OH 44333, United States
• Map: Click here
• Rating: 3.9 (910)

Apple Franklin Park Mall

• Address: 5001 Monroe St, Toledo, OH 43623, United States
• Map: Click here
• Rating: 4 (810)

Apple Polaris Fashion Place

• Address: 1500 Polaris Pkwy, Columbus, OH 43240, United States
• Map: Click here
• Rating: 3.7 (780)

Apple Crocker Park

• Address: 267 Crocker Park Blvd, Westlake, OH 44145, United States
• Map: Click here
• Rating: 3.7 (767)

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